Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last Updated: 1 January 2026

At BLOSSOME, we want our customers to have a positive shopping experience.

1. RETURN REQUESTS

Customers may request a return within [INSERT RETURN PERIOD] from the date of receiving the order, subject to the conditions below and applicable laws and regulations.

2. RETURN CONDITIONS

To be eligible for a return:

- The product must meet the applicable return requirements.
- The product should be unused where applicable.
- The product should be returned in its original condition and packaging where applicable.
- Proof of purchase or order information may be required.

3. BEAUTY & PERSONAL CARE PRODUCTS

For hygiene and safety reasons, certain beauty, personal care, cosmetic, fragrance, or similar products may not be eligible for return after opening or use, except where the product is defective, damaged, incorrect, or where applicable law provides otherwise.

4. WRONG OR DAMAGED PRODUCT

If you receive an incorrect, damaged, or defective product, contact BLOSSOME as soon as possible.

Please provide:

- Order number
- Product name
- Description of the issue
- Clear photographs or video where appropriate

We will review the request and provide the appropriate solution according to the circumstances and applicable requirements.

5. REFUNDS

If a refund is approved, it will be processed through the applicable payment method or another appropriate method.

The time required for the refund to appear may depend on the payment provider or bank.

6. EXCHANGES

Exchange requests may be accepted where the product is eligible and the requested replacement is available.

7. RETURN SHIPPING

Where applicable, return shipping costs will be handled according to the reason for the return and applicable requirements.

8. NON-RETURNABLE ITEMS

Products that have been opened, used, or otherwise made unsuitable for resale may not be eligible for return, subject to applicable law.

9. HOW TO REQUEST A RETURN

BLOSSOME
Phone / WhatsApp: +966 56 442 1561
Email: blossome.ecom47@gmail.com
Riyadh, Saudi Arabia

Commercial Registration (CR): 7000123678
VAT Number: 3002707692

Please include your order number and reason for the return.

We will review your request and respond with the next steps.